Our Privacy & Cookie Policy

This Privacy Policy sets out the data processing practices carried out through the use of the
Internet and any other electronic communications networks by N21 Limited trading as
Silverbean. If you have any requests concerning your personal information or any queries
with regard to these practices please contact the Privacy Manager at
privacy@n-21.co.uk. Please note that all data thus captured will be used and held in
accordance with the requirements of the Data Protection Act 1998 and the subsequent
legislation the General Data Protection Regulation (GDPR) which comes into force on 25
May 2018.
You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) if you
have any concerns about the way we collect or handle your personal information. We
would, however, appreciate the chance to deal with your concerns before you approach the
ICO so please contact us in the first instance at privacy@silverbean.com or via the address
or telephone number given below.

Information collected
We collect information from visitors to this website through the use of online forms / email
hyperlinks and every time you email us your details.
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we
have grouped together follows:
Identity Data includes first name, last name, username or similar identifier, title, date of
birth and gender.
Contact Data includes email address and telephone numbers.
Technical Data includes internet protocol (IP) address, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and platform and
other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from
us and our third parties and your communication preferences.
We also collect additional information automatically about your visit to our website.
Use of personal information
We will only use your personal data when the law allows us to. We process personal
information collected via this website for the purposes of:

  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Crime prevention and prosecution of offenders
  • Carrying out market research campaigns
  • Providing you with information about products and services
  • Complying with a legal or regulatory obligation

Managing our relationship with you which includes notifying you about changes to our
terms or privacy policy and status of job applications if applied online.
To administer and protect our business and this website (including troubleshooting, data
analysis, testing, system maintenance, support, reporting and hosting of data)
To use data analytics to improve our website, products/services, marketing, customer
relationships and experiences.

Data capture forms
We will send you information according to the data you have submitted via our data capture
form. If you would like to change this information or the manner in which we contact you at
any time, please email us at marketing@silverbean.co.uk, or call us on 0191 4061 200.
Alternatively you can also write to us at Privacy Manager, Silverbean, 166 Brinkburn Street,
Newcastle upon Tyne, NE6 2AR.

Please note that your information may be used for our legitimate interest to send you
details of those similar products or services that we offer that we have identified as likely to
be of interest to you if you are an existing client. This will be in accordance with the data
that you indicated when you completed your order form/data capture form.
If at any point you would like to opt-out of receiving communications from us, or would like
to change the channels (such as email or post) that we use to contact you, please contact
The Privacy Manager at privacy@silverbean.com or write to The Privacy Manager,
Silverbean, 166 Brinkburn Street, Newcastle upon Tyne, NE6 2AR.
Please note that the information you have provided us will never be passed to third parties
for marketing purposes.

We will not share your data with third parties except as required to do so to comply with a
legal or regulatory obligation by government bodies and law enforcement agents.
Other websites
Our website may contain links to other websites that are outside our control and are not
covered by this Privacy Policy. If you access other sites using the links provided, the
operators of these sites may collect information from you that will be used by them in
accordance with their privacy policy, which may differ from ours. We strongly advise that
you check the privacy policy of these third party websites, especially when you are providing
them with personal information.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your
personal data. These rights include the right to;

  • Request access to your personal data
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You have the right to see what personal data we hold about you. To obtain a copy of the
personal information we hold about you or to exercise any of the rights noted above, please
write to us at privacy@silverbean.com, The Privacy Manager, Silverbean, The Old Forge,
Hoults Yard, Walker Road, Newcastle upon Tyne, NE6 2HL.

You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we may be entitled to refuse to comply with your
request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
International transfers

We will always hold your data securely and in line with the requirements of UK data
protection legislation. We do not currently transfer any of the personal data collected via
our website outside the EEA.

In the unlikely event a transfer outside of the EEA were to become necessary, we will only
make such transfer where it is legal to do so and where we can ensure a similar degree of
protection is afforded to your personal data in the recipient country. We will always ensure
at least one of the following safeguards is implemented prior to any transfer of personal
data outside the EEA:

We will only transfer your personal data to countries that have been deemed to provide an
adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the
European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of
the Privacy Shield which requires them to provide similar protection to personal data shared
between the Europe and the US.

Data security

We have put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only process your personal
data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator (the Information Commissioners Office) of a breach
where we are legally required to do so.

Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we
originally collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount,
nature, and sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your personal
data and whether we can achieve those purposes through other means, and the applicable
legal requirements. If you require further information about how long we retain your
personal data please contact the Privacy Manager at privacy@silverbean.com.

Please note that this privacy policy is subject to change from time to time. It was last
updated in May 2018. Please check back regularly for any changes.

Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which
enables the server to collect information from the browser. Find out more about cookies on

Our website uses strictly necessary cookies. These are cookies that are required for the
operation of our website. They include, for example, cookies that enable you to log into
secure areas of our website and upload your information via data forms.
We use cookies to identify you when you visit this website and to keep track of your
browsing patterns and build up a demographic profile. We will use this information to make
our website and the advertising displayed on it more relevant to your interests.
Analytical and performance cookies allow us to recognise and count the number of visitors
and to see how visitors move around our website when they are using it. This helps us to
improve the way our website works, for example, by ensuring that users are finding what
they are looking for easily and optimise the users experience.
Our use of cookies also allows registered users to be presented with a personalised version
of the site, carry out transactions and have access to information about their account.

We also use third party cookies which anonymously measure your use of this website to
improve your experience, for example Google Analytics.
We and third-party vendors, including Google, also use first-party cookies (such as the
Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together
to report how your ad impressions, other uses of ad services, and interactions with these ad
impressions and ad services are related to visits to your site.
We will not facilitate the merging of personally-identifiable information with non-personally
identifiable information previously collected from Display Advertising features that is based
on the DoubleClick cookie unless we have robust notice of, and the user’s prior consent to,
that merger.

You can opt-out of Google Analytics for Display Advertising and customize Google Display
Network ads using the Ads Settings.

Most browsers will allow you to turn off cookies. If you want to know how to do this please
look at the menu on your browser, or look at the instruction on www.allaboutcookies.org.uk
Please note however that blocking either some or all of the cookies may mean that you may
not get the full functionality of the website.